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Terms & Conditions

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered and The Bonsai Centre reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted, whether or not the order has been confirmed and payment made. If your order cannot be supplied after payment has been received by The Bonsai Centre, your payment will be refunded accordingly.


Online Purchases

If you are not fully satisfied with your purchase, you may return it for a credit or exchange in accordance with the following conditions:

  • Items returned for refund must be unused.

  • Goods must be returned within 7 working days of receipt of the goods.

  • We must be contacted before any return is made, in order to provide returns information.

  • All items should be returned in their original packaging and in their original condition to obtain a full refund.

  • We reserve the right to refuse a refund in such cases where the condition of the tree has deteriorated due to the lack of care and attention or obvious damage has taken place since the purchase was made.

  • All carriage charges for unwanted returns supplied correctly will be at your expense.

  • Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.

  • Your return should be accompanied by a proof of purchase, your name, address and phone number, and order reference number for online orders. To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.

  • Postage costs cannot be refunded.

  • We reserve the right to retain transaction fees where applicable. You will be notified of the amount to be retained to cover such costs when you request a refund.


Damaged Items


Any item damaged during transit must be reported immediately. Damaged items must be reported to receive returns information. Once the item has been received and verified, the refund will be reviewed.



Privacy Statement

We respect your privacy!


All personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

Please read our Data Privacy Notice below for full details. If you have any questions, please feel free to call or e-mail us.

Data Privacy Notice

Barnabas Direct t/a The Bonsai Centre

1.  Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the company’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

2.How do we process your personal data?

The company complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining amounts of unrequired data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

  • To maintain our own accounts and records.

  • To inform you of news, events, products and services.


3.  What is the legal basis for processing your personal data?

  • Explicit consent of the data subject is necessary so that we can keep you informed about news, events, product and services available.

  • Processing is necessary for compliance with a legal obligation to which the data controller is subject.


4.  Sharing your personal data

Your personal data will be treated as strictly confidential and will only be shared with members of the company, or those acting on behalf of the company, in order to carry out a service or for purposes connected with the company. We will only share your data with third parties outside of the company with your consent.


5.  How long do we keep your personal data?

We keep data while it is still current. For data held for accounting purposes, we keep data for up to 6 years after the calendar year to which they relate.

6.  Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of your personal data which the company holds about you.

  • The right to request that the company corrects any personal data if it is found to be inaccurate or out of date.

  • The right to request your personal data is erased where it is no longer necessary for the company to retain such data.

  • The right to withdraw your consent to the processing at any time.

  • The right to request that the data controller for the company provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable. (Only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means).

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

  • The right to object to the processing of personal data, (where applicable) [Only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics].

  • The right to lodge a complaint with the Information Commissioners Office.


7.  Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

8.  Visitors to our website

When someone visits we use third party services:

  • We use, a cloud-based web development platform, as a “Data Processor” to provide our website and on-line store. We use Wix ShoutOut for our email marketing platform. You can view the privacy policy at:

  • We use PayPal to accept payments for purchases, either via our on-line store or at The Bonsai Centre. You can view the PayPal privacy policy at:

  • We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

9.  Contact details

To exercise all relevant rights, queries or complaints please in the first instance contact
Clive McIntyre (Email: or Tel: 07740 203602).

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